Summet (“the Company”) sets out the following terms regarding refunds, payment cancellation, and subscription termination for paid services. This policy is identical to Article 11 of the Company’s Terms of Service and forms part of those Terms.
1. Payment and Seller of Record
- Payments made through the Company’s website or web-based checkout are processed by Paddle.com Market Limited (“Paddle”). Paddle acts as the Merchant of Record for those transactions and sells the Company’s products to you as an authorised reseller.
- Accordingly, for web payments your contractual counterparty for payment, billing, taxes, and refunds is Paddle, while your use of the service itself is governed by the Company’s Terms of Service.
- For web payments, your card statement or payment record may show Paddle or a descriptor designated by Paddle.
- Calculation, collection, and remittance of applicable sales taxes and VAT are handled by Paddle as Merchant of Record.
2. Withdrawal and Refund Window
- The Company will process refunds in accordance with this policy for requests received within 14 days of the date of payment for a paid service.
- Consumers in the European Union (EU), the European Economic Area (EEA), and the United Kingdom have a statutory right of withdrawal of 14 days under applicable law.
- Under the Republic of Korea’s Act on Consumer Protection in Electronic Commerce, users may withdraw their purchase within 7 days of payment. The 14-day window in this policy is an additional period the Company grants voluntarily, to the extent it is more favourable to the user than the statutory period.
- Nothing in this policy limits the rights granted to you by applicable law. Where this policy conflicts with applicable law, the standard more favourable to the user applies.
3. Circumstances Where Refunds May Be Limited
- Where you have already used the service to a substantial extent (for example, consuming a significant portion of paid credits, or generating and downloading large volumes of output), the Company may adjust the refund amount or decline the refund taking that usage into account. This does not limit any statutory right of withdrawal.
- Refunds may be declined where a breach of the Terms, fraudulent payment, abuse of the service, or a pattern of repeated refund requests made in bad faith is identified.
- Credits, promotional benefits, trials, and other items provided free of charge are not eligible for refund.
4. Subscription Renewal and Cancellation
- Subscription products renew and are charged automatically each billing cycle unless you cancel.
- Cancellation must be completed before the next scheduled billing date. After cancellation, your access remains active until the end of the period already paid for.
- Partial refunds for the unused remainder of a billing cycle that has already begun are not provided as a general rule. This does not apply to requests made within the window in Section 2, or where the Company is at fault.
- You can cancel automatic renewal through the subscription management screen provided by the Company or by contacting us using the details in Section 6.
5. Handling by Payment Channel
- Web payments: handled through Paddle’s refund process. You may request a refund from the Company or from Paddle; the Company will assist by submitting the refund request to Paddle.
- Apple App Store purchases: refunds and subscription cancellations follow Apple’s policies and procedures and must be requested through Apple. The Company cannot influence Apple’s decision.
- Google Play purchases: refunds and subscription cancellations follow Google’s policies and procedures and must be requested through Google Play. The Company cannot influence Google’s decision.
- You must request a refund through the channel you actually paid through. The Company will provide guidance and assistance to the extent each channel permits.
6. How to Request a Refund and Processing Time
- Refund requests can be submitted to our customer support email (help@comente.io) or by phone at +82-70-8064-3194 (weekdays 10:00–18:00 KST). Please include the email address of the account used for payment and the date and time of the payment.
- The Company will respond with the outcome within 5 business days of receiving the request.
- Where a refund is approved, the amount is returned to the original payment method. Depending on the payment method and financial institution, it typically takes 5–10 business days for the funds to appear.
7. Errors and Duplicate Charges
- Where a duplicate charge, system error, fraudulent payment, or a charge caused by the Company’s fault is confirmed, the Company will take appropriate action, including a full refund, in accordance with applicable law and payment channel policies.
8. Changes to This Policy
- The Company may amend this policy in response to changes in applicable law, changes in payment channel policies, or operational needs. The effective date and details of any change will be announced in advance. Payments already completed remain governed by the policy in effect at the time of payment.