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Summet Refund Policy

Last updated: 2026-08-17

Summet (“the Company”) sets out the following terms regarding refunds, payment cancellation, and subscription termination for paid services. This policy is identical to Article 11 of the Company’s Terms of Service and forms part of those Terms. Where applicable law or a payment provider’s policy grants you more favourable rights, those rights prevail.

1. Payment and Seller of Record

  • Payments made through the Company’s website or web-based checkout are processed by Paddle.com Market Limited (“Paddle”).
  • For payments made through Paddle, Paddle is the Merchant of Record and authorised reseller. Your contractual counterparty for payment, billing, taxes, and refunds is Paddle; your use of the service itself is governed by the Company’s Terms of Service. Your statement may show Paddle or a descriptor designated by Paddle. Paddle calculates, collects, and remits applicable taxes. See Paddle’s Checkout Buyer Terms at paddle.com/legal/checkout-buyer-terms, Paddle’s Refund Policy at paddle.com/legal/refund-policy, and buyer support at paddle.net.

2. Statutory Withdrawal Rights

  • Nothing in this policy limits statutory withdrawal or cooling-off rights. Where law, Paddle’s Refund Policy, and this policy conflict, the standard more favourable to you applies.
  • Republic of Korea: under the Act on Consumer Protection in Electronic Commerce, you may withdraw from digital content or service contracts within 7 days of payment.
  • European Union (EU), European Economic Area (EEA), Switzerland, and the United Kingdom: consumers have 14 days from the transaction date to withdraw. This applies to one-off purchases and to the first payment under a subscription, and generally not to later renewal payments. If a subscription includes a free trial, a further 14-day period may begin when the trial ends. For UK annual subscriptions, a new 14-day withdrawal period begins on the auto-renewal date.
  • For Paddle transactions, Paddle’s country-specific rules may also apply (for example 7 days in Korea, Brazil, China, and Canada; 5 days in Singapore; 14 days in Turkey and Israel).
  • Where digital content or a digital service starts during the withdrawal period and you expressly consented to immediate supply and acknowledged that you would lose the right to withdraw, that right may not apply to the extent permitted by law.

3. The Company’s 14-Day Refund Window

  • Refunds for Paddle purchases are governed by Paddle’s Refund Policy. In addition to statutory rights, Paddle may, at its discretion, review refund requests submitted within 14 days of the transaction. A request within that period does not guarantee a refund. Paddle may consider the nature of the product, the reason for the request, usage or consumption, and applicable contractual terms, and may approve a full or partial refund or decline the request.

4. Circumstances Where Refunds May Be Limited

  • Refunds may be declined where fraudulent payment, refund abuse, or other manipulative behaviour is identified.
  • Credits, promotions, trials, and other items provided free of charge are not eligible for refund.
  • Statutory withdrawal rights are not limited by the above. Rights relating to products that are not as described, faulty, or not fit for purpose are also not limited.

5. Subscription Renewal and Cancellation

  • Subscriptions renew automatically each billing cycle at the amount shown at checkout unless you cancel.
  • Cancellation must be completed before the next scheduled billing date. After cancellation, access remains until the end of the period already paid for.
  • Partial refunds for the unused remainder of a billing cycle that has already begun are not provided as a general rule, except where required under Section 2, requested within the window in Section 3, or where the seller of record is at fault.
  • Paddle subscriptions can be cancelled through the Paddle buyer portal (the Manage subscription link in your receipt or subscription email, or the Company’s subscription screen).
  • You can cancel auto-renewal through the Company’s subscription management screen or using the contacts in Section 7.

6. Handling by Payment Channel

  • Web payments (Paddle): handled by Paddle. Request a refund at paddle.net, or contact the Company at help@comente.io and we will submit the request to Paddle. Approved Paddle refunds are returned to the original payment method where possible and processed within 14 days of approval under Paddle’s policy.
  • Apple App Store purchases: refunds and cancellations follow Apple’s policies and must be requested through Apple. The Company cannot influence Apple’s decision.
  • Google Play purchases: refunds and cancellations follow Google’s policies and must be requested through Google Play. The Company cannot influence Google’s decision.
  • You must request a refund through the channel you actually paid through. The Company will provide guidance and assistance to the extent each channel permits.

7. How to Request a Refund and Processing Time

  • Company support: email help@comente.io or phone +82-70-8064-3194 (weekdays 10:00–18:00 KST). Please include the account email used for payment and the date and time of the payment.
  • Paddle order support: paddle.net (View receipt / Manage subscription on your receipt, or Request refund).
  • The Company will respond with the outcome within 5 business days of receiving the request.
  • Where a refund is approved, the amount is returned to the original payment method. Banks typically take 5–10 business days to show the credit. Paddle-processed refunds follow Paddle’s processing timeline.

8. Errors and Duplicate Charges

  • Where a duplicate charge, system error, fraudulent payment, or a charge caused by the seller of record is confirmed, a full refund or other required action will be taken in accordance with applicable law and the relevant payment-channel policy.

9. Changes to This Policy

  • The Company may amend this policy in response to changes in law, payment-channel policies, or operational needs. The effective date and details will be posted on the website in advance. Completed payments remain governed by the policy in effect at the time of payment. Changes to Paddle’s Refund Policy for Paddle transactions are governed by Paddle’s notices.