Summet Terms of Service

These Terms of Service (the “Terms”) set out the rights, obligations, responsibilities, service conditions, and procedures between CoMente (the “Company”) and users in relation to the Summet service. By creating an account, accessing the application or website, or using the service, you are deemed to have agreed to these Terms. If you do not agree to these Terms, you must stop using the service.

Article 1 (Purpose)

The purpose of these Terms is to define the rights, obligations, responsibilities, and other necessary matters between the Company and users in connection with the use of Summet and related features provided by the Company.

Article 2 (Definitions)

The terms used in these Terms have the following meanings.

1. “Service” means the Summet application, website, related APIs, software, updates, and all ancillary features provided by the Company. This may include desktop applications (macOS, Windows), mobile applications (iOS, Android), websites and web-based features, recording, upload, Speech-to-Text, speaker separation, summaries, translation, document generation, search, sharing, collaboration, enterprise features, API features, and other additional services.
2. “User” means any member or non-member who uses the Service under these Terms.
3. “Member” means a person who creates an account according to the procedures set by the Company and continuously uses the Service.
4. “Content” means audio, text, images, documents, links, metadata, notes, summaries, meeting minutes, AI-generated outputs, and all other materials that a user enters, uploads, stores, shares, transmits, or generates while using the Service.
5. “Paid Service” means subscription services, add-on features, additional usage rights, or similar services provided by the Company for a fee.
6. “Recurring Payment” means a payment method under which charges continue automatically on a monthly, annual, or other periodic basis after the user agrees to such billing.
7. “Payment Processor” means an electronic payment gateway that performs approval, cancellation, recurring billing, and refund settlement, as notified by the Company. Paddle is not a payment processor in this sense; Paddle is the Merchant of Record.
8. “Merchant of Record” means the entity that sells to the user and is responsible for payment, billing, the calculation, collection and remittance of taxes, and refund processing. For web payments processed through Paddle Checkout, the Merchant of Record is Paddle.com Market Limited (“Paddle”), which sells the Company’s products to users as an authorised reseller.
9. “Third-Party Service Provider” means an external provider integrated by the Company to provide the Service, including Firebase, Amazon Web Services (AWS), OpenAI, Anthropic, Google, Paddle, and other providers notified through the Service or policy pages.
10. “API Mode” means a method in which certain Content is transmitted through the Company server to a third-party AI service provider for processing when the user selects an external AI integration feature.
11. “AI Features” means features that use artificial intelligence models for transcription, summarization, translation, Q&A, meeting minutes, document generation, search, recommendation, analysis, or similar functions.
12. “Google Workspace Integration” means a feature that allows users to connect Google Workspace accounts or related services, including Gmail, Google Calendar, and Google Drive, to view, analyze, organize, summarize, recommend, integrate, or store emails, schedules, documents, files, contacts, or other work information.
13. “Gmail Integration” means a feature that allows users to connect their Gmail account to Summet so that email subjects, sender and recipient information, bodies, attachments, thread information, and related metadata may be viewed, classified, summarized, searched, drafted, or used in meeting and workflow functions.
14. “App Market” means a platform such as Apple App Store or Google Play that provides distribution, payment, subscription management, and refund-related functions for mobile applications.
15. “In-App Payment” means purchasing a Paid Service or subscription product through the payment system provided by an App Market within a mobile application.
16. “Web Payment” means purchasing a Paid Service or subscription product through Paddle or another payment method separately notified by the Company on the Company website or web-based payment page.
17. “Payment Channel” means the path through which a user purchases a Paid Service or applies for a subscription, including website payment, Apple App Store payment, Google Play payment, and other payment paths separately notified by the Company.

Article 3 (Company Information)

The Company’s basic information is as follows.

The Company may additionally provide or change company information through service screens, the website, or relevant notices.

Article 4 (Posting, Effect, and Amendment of Terms)

1. The Company posts these Terms on service screens, the website, the sign-up screen, or linked pages so that users can easily review them.
2. The Company may amend these Terms within the scope permitted by applicable laws.
3. If the Company amends these Terms, it will announce the effective date, reason for amendment, and major changes before the effective date.
4. If changes are unfavorable to users, the Company will provide notice within a reasonable period through in-service notices, email, or other appropriate methods.
5. If a user continues using the Service after the effective date of amended Terms, the user is deemed to have agreed to the amended Terms, except where separate consent is required by law.
6. If a user does not agree to the amended Terms, the user may stop using the Service and terminate the service agreement.

Article 5 (Operating Policies and Privacy Policy)

1. The Company may establish separate operating policies, community guidelines, payment policies, refund policies, fair-use policies, and similar policies for service operation.
2. Matters concerning personal information processing are governed by a separate Privacy Policy.
3. If these Terms conflict with the Privacy Policy, the Privacy Policy prevails for matters concerning personal information processing.
4. Operating policies and other notices form part of these Terms, and users must comply with them.
5. The Company may provide separate guidance or policies for refunds, cancellation, auto-renewal, and subscription management by Payment Channel.

Article 6 (Formation of Service Agreement)

1. The service agreement is formed when the user enters information according to the sign-up procedure set by the Company, agrees to these Terms and related policies, and the Company approves the application.
2. The Company may require account creation through email-based OTP verification, social login, or other reasonable authentication procedures, and may use external authentication services such as Firebase.
3. The Company may reject an application or terminate the agreement afterward if the user misuses another person’s information, provides false information, is likely to violate laws or these Terms, or is otherwise reasonably deemed inappropriate by the Company.
4. The Service is available only to persons aged 14 or older. Users must confirm that they are 14 years of age or older when registering, and the Company does not accept membership registration from children under 14. If the Company confirms that a child under 14 has registered without the consent of a legal representative, the Company will delete the account and destroy the collected personal information without delay.

Article 7 (Account Management)

1. Users must accurately manage their account information and must not transfer, lend, or share it with third parties.
2. The Company is not liable for damages caused by negligent account management, unauthorized use, or password leakage unless caused by the Company’s intent or gross negligence.
3. Users must immediately notify the Company if account theft or a security issue occurs.

Article 8 (Provision of Service)

1. The Company may provide audio recording and upload, Speech-to-Text and speaker separation, transcript generation and editing, AI summaries, translation, Q&A, meeting minutes, document generation, search, tagging, organization, sharing, collaboration, enterprise functions, API functions, administrator functions, external work-tool integrations including Gmail, Google Workspace, calendar, documents and files, email summaries, draft writing, schedule integrations, document integrations, and other productivity features designated by the Company.
2. The Company may change all or part of the Service for quality improvement, operational needs, technical reasons, or legal requirements.
3. The Company may temporarily suspend the Service due to scheduled maintenance, system failure, communication network issues, third-party service failures, or similar causes.

Article 9 (Nature of AI Features and User Cautions)

1. Summet may provide various AI Features, and the outputs may include errors, omissions, distortions, or inaccuracies.
2. Users must not solely rely on AI outputs for matters requiring professional judgment, including legal, tax, accounting, medical, or investment matters, and should conduct separate review where necessary.
3. When users use AI Features, transcript text, memo content, prompts, uploaded documents or image portions, Q&A inputs, and other related data may be processed within the scope necessary to perform the function.
4. The Company may use external AI service providers such as OpenAI’s GPT, Anthropic’s Claude, and Google’s Gemini to perform AI Features requested by users, and relevant data may be transmitted to and processed by such providers within the necessary scope.
5. The Company will provide information on the subjects, items, and purposes of external AI processing through service screens, the Privacy Policy, or separate notices.
6. Users may choose whether to use AI Features and may control functions involving external AI integration through settings or feature-selection methods provided by the Company.
7. The Company processes user data only within the scope of service provision and does not use user inputs or outputs for independent advertising or promotion purposes unless permitted by law or separately consented to by the user.

Article 10 (Paid Services, Fees, and Payment)

1. The Company may provide both free and Paid Services.
2. The type, fee, billing cycle, scope, auto-renewal status, and other conditions of Paid Services are governed by service screens, payment pages, App Market product information, or separate notices.
3. Paid Services purchased on the website are paid through Paddle Checkout. You must accept these Terms and the Refund Policy before completing a purchase.
4. For orders completed through Paddle Checkout, Paddle requires the following disclosure. The English wording below is the mandatory Paddle statement and applies only to those orders. It does not apply to Apple App Store or Google Play purchases.

   Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

   Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms / Order support: https://paddle.net

5. For web payments processed by Paddle, Paddle acts as Merchant of Record and handles payment, billing, tax processing, and refunds. Paddle’s Checkout Buyer Terms also apply to those transactions, while your use of the Service itself is governed by these Terms.
6. Paid Services purchased in the iOS application may be processed through Apple App Store in-app payments.
7. Paid Services purchased in the Android application may be processed through Google Play in-app payments.
8. To the extent permitted by applicable laws and App Market policies, the Company may provide alternative billing, user-choice billing, or other permitted payment methods for Android applications in certain countries or regions, and detailed methods, scope, and conditions will be notified through the Service or separate guidance.
9. Prices, payment currency, taxes, exchange-rate application, payment fees, and actual billed amounts may differ depending on the Payment Channel, country, region, App Market, or payment provider policy.
10. The Company may apply different prices, product compositions, or conditions to the same or similar Paid Services depending on Payment Channel, country, region, promotion, or partnership conditions.
11. For recurring payments or subscription products, charges may automatically renew and be billed according to the relevant Payment Channel policy unless the user cancels.
12. Users must also comply with the terms, policies, payment conditions, and payment-method conditions of the Payment Channel selected by the user.
13. If separate Payment Channel policies apply to purchases, auto-renewal, cancellation, refunds, or payment errors, those policies may take precedence.

Article 11 (Refunds and Payment Cancellation)

Summet (“the Company”) sets out the following terms regarding refunds, payment cancellation, and subscription termination for paid services. This policy is identical to Article 11 of the Company’s Terms of Service and forms part of those Terms. Where applicable law or a payment provider’s policy grants you more favourable rights, those rights prevail.

1. Payment and Seller of Record

• Payments made through the Company’s website or web-based checkout are processed by Paddle.com Market Limited (“Paddle”).
• For payments made through Paddle, Paddle is the Merchant of Record and authorised reseller. Your contractual counterparty for payment, billing, taxes, and refunds is Paddle; your use of the service itself is governed by the Company’s Terms of Service. Your statement may show Paddle or a descriptor designated by Paddle. Paddle calculates, collects, and remits applicable taxes. See Paddle’s Checkout Buyer Terms at paddle.com/legal/checkout-buyer-terms, Paddle’s Refund Policy at paddle.com/legal/refund-policy, and buyer support at paddle.net.

2. Statutory Withdrawal Rights

• Nothing in this policy limits statutory withdrawal or cooling-off rights. Where law, Paddle’s Refund Policy, and this policy conflict, the standard more favourable to you applies.
• Republic of Korea: under the Act on Consumer Protection in Electronic Commerce, you may withdraw from digital content or service contracts within 7 days of payment.
• European Union (EU), European Economic Area (EEA), Switzerland, and the United Kingdom: consumers have 14 days from the transaction date to withdraw. This applies to one-off purchases and to the first payment under a subscription, and generally not to later renewal payments. If a subscription includes a free trial, a further 14-day period may begin when the trial ends. For UK annual subscriptions, a new 14-day withdrawal period begins on the auto-renewal date.
• For Paddle transactions, Paddle’s country-specific rules may also apply (for example 7 days in Korea, Brazil, China, and Canada; 5 days in Singapore; 14 days in Turkey and Israel).
• Where digital content or a digital service starts during the withdrawal period and you expressly consented to immediate supply and acknowledged that you would lose the right to withdraw, that right may not apply to the extent permitted by law.

3. The Company’s 14-Day Refund Window

• Refunds for Paddle purchases are governed by Paddle’s Refund Policy. In addition to statutory rights, Paddle may, at its discretion, review refund requests submitted within 14 days of the transaction. A request within that period does not guarantee a refund. Paddle may consider the nature of the product, the reason for the request, usage or consumption, and applicable contractual terms, and may approve a full or partial refund or decline the request.

4. Circumstances Where Refunds May Be Limited

• Refunds may be declined where fraudulent payment, refund abuse, or other manipulative behaviour is identified.
• Credits, promotions, trials, and other items provided free of charge are not eligible for refund.
• Statutory withdrawal rights are not limited by the above. Rights relating to products that are not as described, faulty, or not fit for purpose are also not limited.

5. Subscription Renewal and Cancellation

• Subscriptions renew automatically each billing cycle at the amount shown at checkout unless you cancel.
• Cancellation must be completed before the next scheduled billing date. After cancellation, access remains until the end of the period already paid for.
• Partial refunds for the unused remainder of a billing cycle that has already begun are not provided as a general rule, except where required under Section 2, requested within the window in Section 3, or where the seller of record is at fault.
• Paddle subscriptions can be cancelled through the Paddle buyer portal (the Manage subscription link in your receipt or subscription email, or the Company’s subscription screen).
• You can cancel auto-renewal through the Company’s subscription management screen or using the contacts in Section 7.

6. Handling by Payment Channel

• Web payments (Paddle): handled by Paddle. Request a refund at paddle.net, or contact the Company at help@comente.io and we will submit the request to Paddle. Approved Paddle refunds are returned to the original payment method where possible and processed within 14 days of approval under Paddle’s policy.
• Apple App Store purchases: refunds and cancellations follow Apple’s policies and must be requested through Apple. The Company cannot influence Apple’s decision.
• Google Play purchases: refunds and cancellations follow Google’s policies and must be requested through Google Play. The Company cannot influence Google’s decision.
• You must request a refund through the channel you actually paid through. The Company will provide guidance and assistance to the extent each channel permits.

7. How to Request a Refund and Processing Time

• Company support: email help@comente.io or phone +82-70-8064-3194 (weekdays 10:00–18:00 KST). Please include the account email used for payment and the date and time of the payment.
• Paddle order support: paddle.net (View receipt / Manage subscription on your receipt, or Request refund).
• The Company will respond with the outcome within 5 business days of receiving the request.
• Where a refund is approved, the amount is returned to the original payment method. Banks typically take 5–10 business days to show the credit. Paddle-processed refunds follow Paddle’s processing timeline.

8. Errors and Duplicate Charges

• Where a duplicate charge, system error, fraudulent payment, or a charge caused by the seller of record is confirmed, a full refund or other required action will be taken in accordance with applicable law and the relevant payment-channel policy.

9. Changes to This Policy

• The Company may amend this policy in response to changes in law, payment-channel policies, or operational needs. The effective date and details will be posted on the website in advance. Completed payments remain governed by the policy in effect at the time of payment. Changes to Paddle’s Refund Policy for Paddle transactions are governed by Paddle’s notices.

Article 12 (User Obligations)

Users must not engage in the following acts.

1. Entering false information, misusing another person’s information, or using an account without authorization
2. Uploading or transmitting content that violates laws or public order and morals
3. Infringing another person’s rights, defaming others, violating privacy, or infringing copyrights
4. Interfering with normal service operation
5. Hacking, reverse engineering, decompiling, disassembling, bypass access, or excessive automated calls
6. Distributing malware, sending spam, or generating abnormal traffic
7. Neutralizing security functions of the Company or Third-Party Service Providers
8. Any other act that the Company reasonably deems inappropriate

Article 13 (Rights and Responsibilities for Content)

1. Rights to Content entered, uploaded, generated, or stored by users generally belong to the relevant user.
2. Users must hold necessary rights for Content they upload or share and must not infringe third-party rights.
3. The Company may process user Content within the scope necessary for service provision, storage, backup, synchronization, transmission, display, search, AI Feature performance, quality improvement, and security operation.
4. The Company does not use user Content for independent advertising or promotion purposes without separate user consent.

Article 14 (Data Storage Structure and External Integrations)

1. The Company may process account information, settings, recordings, transcripts, memos, uploaded files, generated outputs, service usage records, and other information necessary for operation.
2. The Company may use Firebase for member authentication, data storage, synchronization, push notifications, and app operation support.
3. The Company may use external cloud infrastructure such as AWS for server operation, storage, backup, network, security, incident response, and performance optimization.
4. When users use AI Features, transcript text, memo content, prompts, portions of uploaded files, or other input data necessary for the function may be transmitted to third-party AI service providers such as OpenAI, Anthropic, or Google.
5. If users do not use external AI Features, transmission to external AI service providers may not occur, but processing through external infrastructure such as Firebase or AWS may still occur for basic service provision, including authentication, storage, synchronization, security, and server operation.
6. When users use Gmail or Google Workspace integrations, the Company may process email information, email bodies, attachments, schedule information, document information, file metadata, contact information, or other work data within the scope consented to by the user.
7. Users may choose whether to use the Gmail or Google Workspace integration features, and the Company processes related information only within the scope necessary for those integration features.
8. The Company may process payment-related information such as transaction identifiers, order information, purchase verification information, or subscription status information by Payment Channel to provide Paid Services, confirm payment status, maintain subscriptions, prevent duplicate or fraudulent payments, and reflect refund or cancellation status.

Article 15 (Third-Party Services)

1. The Company may integrate some functions with Third-Party Service Providers for authentication, data storage, cloud infrastructure, AI processing, email sending, analytics, payment, customer support, and other service operations.
2. Examples of providers include Firebase, AWS, OpenAI, Anthropic, Google, Google Workspace / Gmail, Paddle.com Market Limited (Merchant of Record for Paddle Checkout), Apple App Store, Google Play, and other providers notified through service screens, the website, Privacy Policy, or separate notices.
3. Specific personal information processing by Third-Party Service Providers is governed by each provider’s policy, and the Company provides notices required by applicable laws.

Article 16 (Service Use Restrictions and Termination)

1. The Company may restrict service use or terminate the service agreement if a user violates these Terms or applicable laws.
2. The Company may restrict an account or service use without prior notice in cases of illegal acts, material breach of these Terms, infringement of third-party rights, serious harm to service stability, or legal or investigative authority requests.
3. Users may request withdrawal at any time according to the procedure set by the Company.

Article 17 (Intellectual Property Rights)

1. Rights to the Service, software, design, logos, trademarks, databases, text, UI/UX, and other elements provided by the Company belong to the Company or legitimate rights holders.
2. Users must not copy, distribute, modify, transmit, display, sell, license, or create derivative works from the Service without the Company’s prior written consent.
3. These Terms are not interpreted as transferring or granting the Company’s intellectual property rights to users, except for limited use necessary to use the Service.

Article 18 (Advertising and Promotions)

1. The Company may provide notices, promotions, or advertisements through service screens, email, or other appropriate methods in connection with service operation.
2. Where required by applicable laws, the Company sends advertising information only within the scope of prior consent.

Article 19 (Disclaimer)

1. The Company is not liable for service failures caused by force majeure, including natural disasters, war, terrorism, epidemics, telecommunications carrier outages, power outages, hacking, third-party service failures, or similar events.
2. The Company is not liable for service-use disruptions caused by reasons attributable to users.
3. The Company does not guarantee the accuracy, completeness, timeliness, suitability, or fitness for a particular purpose of AI outputs, transcripts, translations, or summaries.
4. The Company may limit its liability within the scope permitted by law for damages caused by a user’s failure to separately manage or back up original recordings, source materials, shared links, or stored data.
5. The Company’s liability related to free services may be limited within the scope permitted by law.

Article 20 (Damages)

1. If the Company or a user violates these Terms and causes damage to the other party, the responsible party must compensate for such damage.
2. The Company is not liable for indirect, special, consequential damages, or lost expected profits unless caused by intent or gross negligence.

Article 21 (Governing Law and Jurisdiction)

1. These Terms are interpreted and applied under the laws of the Republic of Korea.
2. If a dispute arises between the Company and a user in connection with these Terms or use of the Service, the competent court under applicable laws shall be the court of first instance.

Article 22 (Severability)

If any provision of these Terms is deemed invalid or unenforceable under applicable laws, the validity of the remaining provisions will not be affected.

Article 23 (Contact)

For inquiries about the Service or these Terms, please contact us below.